2. PRICES
All prices are based on costs at the time of publication. Hoza Africa reserve the right to change the prices at any time before your booking is made. Hoza Africa will confirm price changes, if any, together with our confirmation of your booking.

3. PAYMENTS
- 50% of the total booking value within 7 days of Hoza Africa confirmation of the booking.
- The remaining 50% no later than 45 days from the trip starting date.
All prices quoted include V.A.T. (Valued Added Tax)

4. INSURANCE COVER
It is the client’s full responsibility to arrange Full Medical and Travel Insurance cover for the duration of the booking.

5. PASSPORTS AND VISA’S
It is the client’s full responsibility to ensure that all Passports and Visa requirements are valid. Hoza Africa will not be held liable for any changes in Visa requirements or Passport requirements at the time of travel, and therefore, be refused entry to any other country. Any costs incurred as a result of the above, are for the client’s own account.

6. CANCELLATION
Cancellation fees:
- If canceling more than 45 days before commencement of our services: 10% of the total booking value. (Unless other, special terms and conditions have been explicitly specified.)
- If canceling within 45 to 31 days before commencement of our services: 20 % of the total booking value. (If you had to send the final payment latest 60 days before commencement of our services (see the ‘PAYMENT’ section) the above cancellation fees will apply if canceling within 60 to 35 days.)
- If canceling within 30 to 15 days before commencement of our services: 60 % of the total booking value.
- If canceling within 14 to 0 days before commencement of our services: 100 % of the total booking value.
Cancellations must be made in writing by Email/Fax.
In the case of death or illness, special cancellation terms can be negotiated, if Hoza Africa is in possession of an officially approved death/sick certificate copy.
Hoza Africa reserves the right to alter it’s payment and cancellation term during certain Peak Season periods, as per our Suppliers term and conditions.

7. CHANGES
Some service prices, such as (but not limited to) park fees, government levies and airport taxes are not in the control of Hoza Africa. In the event of these prices being changed at any date Hoza Africa will charge the supplement to the client at cost.

8. FORCE MAJEURE
Force Majeure means those circumstances where the performance of our contract with you is prevented or affected by reasons of war, threat of war, civil strife, industrial dispute, terrorist activity, natural or nuclear disaster, fire, adverse weather conditions, government actions and all similar events beyond our control. In these circumstances, Hoza Africa shall not be liable for any compensation or otherwise responsible for any expenses or losses the client might incur.

9. LIABILITY
Each tour package comprises of one or more service components: the organization of transport, meals, entrance fees, accommodation and/or other facilities or services. Hoza Africa has no direct day to day control over its suppliers. Accordingly Hoza Africa accepts no responsibility for any injury, damage, loss, accident, delay, irregularity and/or inconvenience which may be occasioned by any defect in any object (including a vehicle) utilized by any supplier for the supply of any service or by an act or omission of any supplier or its servants or agents. Hoza Africa shall not be liable for any loss or expense arising from the loss of property, cancellation or curtailment of the tour however caused, save only to the extent that such loss of baggage, cancellation or curtailment was caused by the Hoza Africa negligence. If sickness or accident interrupts a tour, Hoza Africa shall not be liable for any cost or expense arising there from, save only to the extent that such sickness or accident (beyond any reasonable doubt) was caused by Hoza Africa willful act or gross negligence. Hoza Africa shall not be liable for any refund, either total or partial, of passage money paid. Hoza Africa recommends the travelers to take out necessary insurance to protect against such eventuality.
Hoza Africa needs to receive any claim in writing within 28 days after the end of our services under the contract. Where any payment is made, you will assign to Hoza Africa or our insurers any right you may have to pursue any third party in relation to the claim and provide us with your full co-operation.
Carriers etc: In respect of air, sea and rail carriers, land vehicles and hotel owners Hoza Africa liability is in all cases limited as if Hoza Africa were carrier/hotelier within the relevant and appropriate international conventions. Furthermore, all transport is provided subject to the relevant carrier's conditions of carriage, some of which may limit or exclude their liability to you, often in accordance with international conventions.
General: Please note our responsibilities and obligations apply only in respect of those services, which Hoza Africa agree to arrange or provide on your behalf. Hoza Africa cannot accept any liability for any services arranged on your own.

10. COMPLAINTS
Should a problem occur, please advise Hoza Africa in question immediately, as most problems can be solved on the spot. Should you remain dissatisfied, please write to us setting out the complaint in detail within 28 days of the end of our services under the contract. Hoza Africa cannot accept responsibility for any complaints which are not notified entirely in accordance with this clause.